This page outlines Fidelis Property Buyers’ approach to personal information collected via this website.
In accordance with Australian Privacy Principle 5 (APP 5), this page will notify you of:
The APP entity’s identity and contact details
The fact and circumstances of the collection of personal information
The purposes of collection
The consequences if personal information is not collected
The use and disclosure of personal information
The security of personal information
Information about our Privacy Policy
How to amend and access your personal information
Enquiries and complaints
Why We Collect Your Personal Information
The primary purposes of Fidelis Property Buyers collecting and holding personal information include:
Providing information about events, products, and services we offer that may be relevant to you
Managing and administering the products and services we offer
Responding to enquiries about Fidelis Property Buyers’ functions or activities
Managing media enquiries and public relations activities
Undertaking planning, research, and statistical analysis
Managing Fidelis Property Buyers’ recruitment processes
Learning more about how to provide you with the information you need and improving our processes and services
We may use your personal information to market our services by phone, email, or SMS. If you wish to opt out of receiving such marketing, please email [email protected] with your full name, postcode, mobile number, and the communication methods you wish to unsubscribe from. We will endeavour to process your request within 21 days.
How We Collect Personal Information
We collect personal information when you:
Submit a completed event registration form
Submit an enquiry form regarding our products or services
Apply for a job
Contact us regarding media, public relations, or business relationship opportunities
Register for email notifications or request to be added to a mailing list
When you visit the Fidelis Property Buyers website, we may log the following information for statistical purposes:
The type of browser and operating system you are using
The date, time, and duration of your visit
The address of the referring website (the site that directed you to us)
Your device’s IP address
The web pages you accessed and any documents you downloaded
The search terms used to find our website and search terms used within our website
Consequences If Personal Information Is Not Collected
If we do not collect your personal information, Fidelis Property Buyers may be unable to:
Deliver updates and logistical information regarding events you have registered for
Provide up-to-date content about property investment directly to your email inbox
Respond to enquiries about properties you may wish to purchase
Maintain accurate and complete records
Assess your suitability if you have applied for a job with us
Use and Disclosure of Personal Information
We use your personal information to provide the products and services you request and to deliver updates or responses to your queries. Your personal information may be shared with our partners or service providers, such as brokers or accountants, only when necessary to fulfil your requests. With your verbal or written consent, we may disclose your information to the following third parties:
Those involved in providing, managing, or administering our products or services
Your representatives, such as brokers, accountants, and legal advisors
Those required or authorised by law (e.g., government or regulatory bodies)
We require third parties to handle your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information.
Fidelis Property Buyers operates primarily in Australia, and your personal information may be accessed by authorised personnel in different States and Territories. Where information is shared with overseas entities, we take reasonable steps to ensure the information is secure and handled consistently with Australian privacy regulations.
Security of Your Personal Information
We take the security of your personal information seriously and use reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in electronic or hard copy form, and security measures include:
Information storage security policies
Access controls for our systems
Secure web forms when collecting sensitive information
Discreet areas for confidential discussions
Data encryption and security protocols
Access to Your Personal Information
To request access or correction of your personal information, please email [email protected]. We will aim to respond to your request within 21 days. If we refuse access or correction, we will provide the reason for the refusal.
We strive to ensure your information is accurate, complete, and up to date. Please notify us of any changes that may be required.
Our Privacy Policy
Fidelis Property Buyers has a privacy policy that outlines how we manage personal information. You can access our privacy policy on our website, which includes details on how to request corrections and how to make a complaint if you believe there has been a breach of privacy.
Complaints
If you believe we have breached an Australian Privacy Principle, you can lodge a complaint by contacting us in writing. We will endeavour to respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
How to Contact Us
We are committed to respecting your privacy. For further information, you can contact us at:
Fidelis Property Buyers
Address: 23 Parkview Cct . Seaford Rise SA 5169
Phone: 1300 764 247
Email: [email protected]